We are pleased when our customers and prospective customers are satisfied with our products and our service. We want to live up to this goal every day.
As the first point of Contact for our customers, we ensure that inquiries are answered quickly and competently. It is best to do this within minutes, but at the latest after 24 hours. This rule also applies to technically more demanding tasks. We are usually available at our company headquarters in Bad Ragaz (Switzerland) or at our sales offices in Germany from 8 a.m. to 4:30 p.m. (Central European Time).
Clear product identification is particularly important for our relays with forcibly guided contacts. We at ELESTA GmbH take this necessity into account by continuously processing all inquiries and orders in SAP.
At ELESTA, logistics is more than just traditional delivery. In addition to standard shipping via forwarding agents or parcel services, our service also includes scheduled freight, special shipping according to customer specifications and processing with separate delivery and billing addresses. In addition, the supply concepts are possible in cooperation with our worldwide trading partners möglich.